Certified Professional in Healthcare Quality (CPHQ) Review Course

Share This Event

*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

This is a review course for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam or who want to expand their existing quality management skills.

Description

This program will provide an excellent review for Healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam or who want to expand their existing quality management skills. Please visit National Association of Healthcare Quality
website to learn more about the CPHQ Exam http://www.nahq.org/certify/content/exam.html
Recommended Textbook (Not required for session)
The Healthcare Quality Handbook: A Professional Resource and Study Guide, by Janet A Brown. Can be purchased online at www.jbqualitysolutions.com
Day 1: 8:00 am - 5:00 pm
Day 2: 8:00 am - 3:00 pm

Objectives

• Identify information to be included on exam
• Identify methods to study for test
• Identify internal and external customer/supplier relationships
• Integrate performance improvement concepts within an organization
• Develop or coordinate development of processes and outcome measures
• Participate in organize-wide strategic planning including the development of mission, vision, and leadership values and commitment
• Facilitate assessment of the organization's culture
• Link strategic goals with quality improvement activities
• Design systems for and/or coordinate performance of case/care/disease/utilization management
• Design a risk management program
• Develop written plans for quality and related functions
• Participate in preparing/managing operating budgets and conducting cost/benefit analysis
• Facilitate establishment of performance improvement oversight group and establish priorities for process improvement activities
• Participate in the development of clinical/critical pathways
• Participate in the credentialing and privileging process
• Participate in the quality and related function review and service specific review
• Use and interpret comparative and benchmarking data to analyze performance
• Maintain confidentiality of performance improvement activities, records, and reports
• Perform or oversee data collection methodology using knowledge of epidemiological theory of data collection and analysis
• Use basic statistical tools to describe data
• Use or coordinate the use of process analysis tools to display data
• Interpret data to support decision making

Sessions