Quality Improvement 101 Rebooted

Share This Event

*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Physicians, Nurses, Administrators, Quality Improvement Coordinators or professionals involved in supporting practices, hospitals, or other agencies in quality improvement, designing and managing clinical improvement programs for hospitals and medical practices. QI Teams as well as individuals are welcome.


Register Early!

Are you looking for a structured way to approach complicated challenges like addressing health disparities, streamlining work, and delivering better care? Quality Improvement 101 (QI 101) is an interactive, collaborative learning opportunity for organizational teams leading initiatives to improve healthcare quality & patient safety. Participants will explore proven QI methods and tools that can be used in all settings from hospitals to clinics to community health. Curriculum includes what teams need to know for successful and meaningful project work such as QI and health equity, co-design with patients/families, measuring for improvement, team dynamics and more! This course builds learners’ skills and knowledge to accelerate the understanding and application of QI methods.

Improvement science provides a roadmap for problem-solving, using inquiry and testing to efficiently produce actionable learning. QI methodology will be discussed such as the Model for Improvement, Plan-Do-Study-Act (PDSA) cycles, project teams, and aim and goal setting. The methodology discussed may be utilized in any setting and applied to any clinical or administrative function. This course builds capacity among participants in order to accelerate the application of QI methods and support sustained improvements. Interaction among participants and faculty allow for frequent sharing of knowledge and best practices

The program includes the following required activities:

Workshop and Conference Call Dates:
Workshop 1: February 21 & 22, 2023. A two-day workshop offering interactive sessions highlighting planning and implementing improvement.
Day 1 - 8:30 AM - 4:35 PM
Day 2 - 8:30 AM - 4:30 PM

Workshop 2: May 24 & 25, 2023. A two-day, hands-on workshop that focuses on developing strategies to sustain and spread improvement efforts
Day 3 - 8:30 AM - 5:00 PM
Day 4 - 8:30 AM - 4:30 PM

Conference Call 1: March 21, 2023 | 12 – 1 PM
Conference Call 2: April 20, 2023 | 12 – 1 PM


Workshop 1&2: 29.0 Contact Hours | 3.0 CEUs

29.0 Nursing Contact Hours
Charlotte Area Health Education Center is approved as a provider of nursing continuing professional development by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Workshop 1 (February 21 & 22, 2023): 13.0 Nursing Contact Hours
Workshop 2 (May 24 & 25, 2023): 14.0 Nursing Contact Hours
Conference calls (March 21 and April 19, 2023): 2.0 Nursing Contact Hours

Nurses must attend 90% of each workshop day and conference call in order to receive full credit for this course.

Learner Outcome:
Participant will be able to gain knowledge and skills about the quality improvement and how QI methods can be applied to their daily work to drive best practices and improve patient care.

Cheryl Courtland, MD
Laura Noonan, MD
Mary Webster, MSN,RN,CPHQ

Past Participants Evaluation Comments:
"I certainly enjoyed the networking, sharing information, learning new materials, and group activities."

"What I liked best was the laid back learning atmosphere, professionals faculty, as well as learning dicussions."

"This was the best class I've ever taken for adult learners, keep it going!

"I like what we were applying the new materials and tools to our workplace without any problem."


  • Develop strategies to plan, implement and support improvement initiatives
  • Build your own QI toolbox with practical improvement tools and strategies
  • Examine quality improvement measurement and data through an equity lens
  • Explore current and new health narratives that impact health disparities
  • Participate in activities that supports project co-design utilizing patient/family feedback
  • Describe principles of project spread and sustainability


Paulina Crass BA, CSSGB


Feb 21 - May 25, 2023
Cheryl Courtlandt MD, Laura Noonan MD, Mary Webster MSN RN CPHQ
Feb 21 - May 25, 2023
Check-In Time
8:00 AM
3.00 - CEU
29.00 - Contact Hours
29.00 - Nursing Contact Hours
South Piedmont AHEC
Classroom 17
Workshop - A four-day workshop offering interactive sessions
Feb 21 - May 25, 2023
South Piedmont AHEC
Classroom 17
Contact Hours
Nursing Contact Hours