Using Empathy In Public Health Program Design: A Design-Thinking Workshop

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Program managers, program developers, health educators, people who are going through a quality improvement (QI) process. Anyone trying to create a program or revamp an old one

Description

Design thinking, or human-centered design, has as its base the concept that you need to understand and empathize with your “customer” to develop effective programs and processes. This interactive course will introduce you to the five steps involved in the design thinking approach and give you the opportunity to practice the first step: empathy.

Faculty
Steve Orton, PhD
Adjunct Assistant Professor
Department of Health Policy and Management

Webinar Information
This webinar will be broadcast with Zoom. Instructions to join the webinar will be emailed prior to the event. You can test your computer by going to the Zoom Test Page.

Continuing Education Credits include:
(You MUST attend the entire webinar to receive credit)

0.20 CEU
CEUs are expressed in tenths and 0.1 CEU is based off 60 minutes of instruction.

1.50 Contact Hours
1.0 contact hour is based off 60 minutes of instruction.

Registering for and attending a South Piedmont AHEC program authorizes South Piedmont AHEC to take audio, video, and/or still images to be used for promotional and educational purposes. If you have concerns, please speak with a South Piedmont AHEC team member.

Objectives

• Connect Design Thinking steps to public health programming principles
• Appreciate why starting from "customer" can shift power
• Practice with an "empathy" tool
• Understand how prototyping and piloting reinforce customer focused public health principles

Sessions