Certified Professional in Healthcare Quality (CPHQ) Review Course

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

This is a review course for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam or who want to expand their existing quality management skills.

Description

Register Early! Registrations for this class will close 30 days before the start date (September 22, 2024).

This program will provide an excellent review for healthcare quality professionals who are preparing for the Certified Professional in Healthcare Quality (CPHQ) exam or who want to expand their existing quality management skills. Please visit National Association of Healthcare Quality website to learn more about the CPHQ Exam
https://nahq.org/certification/certified-professional-healthcare-quality/

Workshop Date and Time:

October 22: 8:00 am - 12:45 pm
October 23: 8:00 am - 12:45 pm
October 24: 8:00 am - 12:45 pm

Speaker:
Michelle Franklin, BSN, CPHQ

Live Webinar Information
This webinar will be broadcast with Zoom. Instructions to join the webinar will be emailed prior to the event. Please go to our live webinar requirements page for more information and to test the computer/device and network prior to the event.

*Registering for and attending a South Piedmont AHEC program authorizes South Piedmont AHEC to take audio, video, and/or still images to be used for promotional and educational purposes. If you have concerns, please speak with a South Piedmont AHEC team member.

Objectives

• Discuss the structure and process for the CPHQ exam and identify test taking tips.
• Identify how quality and safety activities align with organizational strategic priorities.
• Describe the development of the quality structure e.g., committees, councils, etc.
• Review the role of quality to support the organization with credentialing and privileging of medical staff and oversight of the quality program.
• Recognize accreditation, certification, and recognition programs and describe how these activities provide quality of care oversight.
• Assess performance improvement training and its effectiveness.
• Explain confidentiality and the impact on quality and performance improvement reports.
• Compare data collection tools, techniques and sampling methodology.
• Identify tools used to display data or evaluate a process (e.g., Pareto chart, run chart, scattergram, control chart).
• Identify statistic and statistical tools used to describe data.
• Determine how to collect, interpret and use data.
• Discuss development of action plans or performance improvement projects, how to establish priorities and how to determine opportunities for improvement.
• Describe the steps in establishing performance improvement teams and evaluating the success of improvement projects.
• Recognize the importance of organizational culture and the role it plays in an organization’s culture of safety.
• Define Risk Management and identify risk management activities.
• Review safety principles.
• Compare patient safety and risk management activities.
• Describe how healthcare quality influences attitudes, behaviors, and expectations related to culture and the diverse needs of patients.

Contact

Paulina Crass BA, CSSGB, 704-512-6523

Sessions